The topic of ”Integrity” was raised the other day when two companies displayed the very meaning of it in two opposite ways.
On Friday morning we got a phone call from Company “A” – let’s call it “Off-the-Mark Productions.” The principal of that company had signed a Production Services Agreement a week earlier, with the intention of hiring our video crew to perform work for them in a town half an hour away. He understood that our rates are portal-to-portal, meaning that travel time of an hour round trip would be part of his cost. With the contract signed and crew members at the ready, Off-the-Mark called to cancel our services as they had decided to “go with another company.” It appeared they had found another video production crew that would be willing to travel for free, and rather than communicate with us and negotiate a new contract, Off-the-Mark had instead betrayed his lack of integrity by simply employing the other company.
This was the first time in our 30 years of business that a client had the cheek to line up a crew, and then cancel at the last minute. As the Millenials like to say, “Extreme Fail.”
Later that day, as we were phoning all the crew members to inform them that their services would no longer be needed – and who knows what jobs they had turned down in the meantime, because they had been holding Saturday for Off-the-Mark – our snail-mail arrived.
There was a parcel from another client at Company “B” who had sent us a zoom control which one of our crew members had left behind on a shoot a couple of days earlier. Also enclosed in the package was a check for our video production services, a full 28 days prior to the net-30 term allotted to that customer.
That, dear readers, is Integrity defined. Off-the-Mark Productions has been erased from our data base and asked to never call us again. Whereas Company “B” holds a dear space in our hearts, and on our Christmas list.
- World of Shooters – A Website Directory Review by Patty Mooney (dbaentrepreneur.blogspot.com)